Return & Exchange Policy

Return Policy:

As fellow Mariner’s it is important to us that you are completely satisfied with your purchase. We reserve the right to refuse returned items & assess additional fees if the returned item(s) are not in their original packaging & in saleable condition.

Returning an Item(s):

Please contact us either by calling our Toll-Free number at (855) 980-8687, or via email to: orders@captainsmarinesupply.com to request an RMA #. The returned item(s) must be postmarked within 30 days from the original purchase date. Ensure the item(s) are in their original packaging box and shipped inside an adequate outer box, along with any & all accessories. The items being returned must be prepaid by the purchaser & carry the applicable insurance coverage, based on the original purchase price of the item(s). Please note that any & all shipping charges for authorized returns are non-refundable.

Non-Returnable Items:

Life-rafts, AIS Components, PLB’s & Epirb’s, Opened Software, Programmable Transponders, items with expiration dates, items with a broken seal, cut to length items, clearance items, close out items, discontinued items, and e-gift certificates are all non-returnable. If the item(s), noted above, are found to be defective or damaged please notify us upon receipt so we can work to find a solution for you.

30 – Day Return / Exchange Policy:

Mariners can return any new & unopened item(s) for a full refund of the purchase price. “Non-Returnable Items” are the exception to this Policy and are noted in the previous section. We reserve the right to refuse returns and/or access additional fees if the item(s), in question, are missing parts, accessories, or UPC code labels, and thus not in saleable condition.

Warranty – Potentially Defective Item(s):

Most items that we actively promote & sell carry a manufacturers’ warranty. If you are experiencing operational issues with an item feel free to contact us at (855) 980-8687, or via email orders@captainsmarinesupply.com. If we cannot get you the answers you need to resolve the issue(s) we will get the manufacturer of the product involved immediately.  

Damaged Goods:

Shipped via UPS, FEDEX, or USPS – All items are inspected prior to shipment. Please inspect the item(s) before accepting the delivery where possible. We recommend you request a signature option @ time of checkout for the item(s). This will ensure that the Carrier is notified that the item(s) must be signed for by you prior to actual delivery. If you suspect that there is potential damage to the item(s) inside the shipping carton contact us asap. Typically, carriers require that freight damage claims be filed by the purchaser within 24-48 hours, so do not delay.

Shipped via LTL Carrier – All item(s) shipped via truck, at time of delivery, must be inspected by you, with the driver present. If damage is present and you are unsure of the extent of the damage, simply refuse the shipment and contact us accordingly. If you accept the delivery that has potential damage to the item(s) inside the outer packaging take a pic of the suspected area of damage first, then note the suspected damage on the bill of lading. LTL Freight carriers typically allow 3-5 days to file a claim(s) so be certain to ask the driver what their policy & deadlines are for filing a claim for freight damage.